Frequently Asked Questions (FAQ)

1. General Information

**How does your business work?**

EBT LLC © specializes in selecting and selling items through our digital marketplace. We ensure order fulfillment is carried out by trusted and verified wholesalers and dropshipping partners that have entered into a business arrangement with EBT LLC © through Spocket ©.

 

2. Shipping and Delivery

**What are your shipping costs?**
   Orders over $40 within the US qualify for free shipping.   
   For orders below $40, there is a shipping charge of $4.99 within the US.

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**How long does delivery take?**

   Orders are expected to be delivered within 4 to 7 days after shipment. Customers should receive a tracking number for their order shipment within 72 hours. In the event of any shipping or processing delays, customers will be informed promptly.

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**How long does order processing take?**
   Orders are handled within a timeframe of 24 to 48 hours.

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**Do you ship internationally?**
   International shipping is not supported at this time.

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3. Returns and Refunds

**What is your return policy?**
A full refund will be provided if the return is initiated within 30 days of delivery date.

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**Do I need to pay for return postage?**
In certain circumstances, you might need to cover the cost of return shipping for items that are sent back. The specific policies of the vendor may outline what actions are required for returns.

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**Can I change or cancel my order?**

Orders should be able to be changed or cancelled within 48 hours of purchase. After 48 hours, please refer to return policy.

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4. Customer Service

**How can I contact customer service?**
Contact us:

Chat: 9am-5pm EST Monday-Friday
Email: Support@eggsbenedict.tech

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**What should I do if I have an issue with my order?**
If you encounter any issues at all with your order or experience, please reach out to us at the contact information above and provide details. We will work with you to make the experience right!

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5. Payment and Security

**What payment methods do you accept?**
We honor all forms of credit and debit cards accepted via Wix Payments, Apple Pay, Google Pay, and PayPal. We honor buy now pay later through Afterpay, Affirm, and Klarna.

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**Is my payment information secure?**
All payment information is secured via services provided through the vendors listed above.

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6. Account and Orders

**How do I create an account?**
To create a customer account, visit the website's homepage and select the sign-up option. Enter your name, email, and a strong password, then click submit. You may have need to verify your email by clicking a link sent to you for security. Once verified, you can log in to access features like placing orders and tracking status. Keep your login information secure and don’t share it to prevent unauthorized access.

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**How can I track my order?**
Once the vendor confirms shipment, we'll quickly provide tracking information via email so you can monitor your order's status. We aim to ensure a smooth and transparent shipping process for your peace of mind. Thank you for choosing us!

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11. Promotions and Discounts

**Do you offer any promotions or discounts?**
We will frequently offer deals on products whenever the opportunity arises! For further information about these offers, please subscribe to the Eggs Benedict Tech Explorer's Email .

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